Dispute Resolution

Resolution through understanding, not just process.

When facing disputes, many clients come to us feeling they've reached an impasse. Our first step is to listen and understand - not just the legal issues, but your broader personal or business situation and your objectives. We then help you evaluate all available options realistically, including potential costs, timescales and likely outcomes. This clear-sighted approach helps you make informed decisions about the best way forward to resolution and closure.  

One of our core aims is to deliver a result that aligns with your needs without causing unnecessary disruption.

We focus on constructive engagement - whether through mediation, round-table discussions, or other forms of alternative dispute resolution - rather than escalating matters through entrenched correspondence and costly court proceedings. This approach often saves time and preserves relationships that can be critical to future operations or personal peace of mind.  

We believe in direct engagement rather than escalation. By picking up the phone and maintaining dialogue with other parties, we often achieve faster resolutions whilst controlling costs. When we litigate, we do so decisively, but we never lose sight of opportunities for pragmatic solutions.  

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Clear cost benefit analysis before you commit to any step 

Making informed decisions about dispute resolution starts with understanding the full picture. For claims under £100,000, fixed cost recovery rules often mean litigation costs can outweigh potential recovery. We'll conduct a risk/benefit analysis and evaluate all options before proceeding by:   

  • advising you on the merits of the case and your likelihood of success;   
  • reviewing options to settle the dispute directly with the other side;  
  • engaging in pre-action correspondence;   
  • engaging in alternative dispute resolution;   
  • instigating (or defending) court proceedings;  
  • advising you as to options to enforce a court judgment once achieved.    

Our fee estimates are transparent from the outset. We provide regular updates on costs and help you understand recovery prospects, particularly important when considering litigation.  

As a regional firm delivering City-calibre expertise, we provide sophisticated legal solutions at more competitive rates than London practices. Our team coordinates seamlessly with specialists across Steele Raymond - from corporate to contentious probate - ensuring comprehensive support through a single point of contact.  

Faster, lower risk routes to settlement beyond the court room 

By evaluating timescales, likely outcomes, and the realistic financial implications, we help you decide whether a pragmatic agreement or more decisive legal action will best protect your interests.    

Our team has the expertise to handle substantial and complex litigation though the court process when required. However, experience shows that alternative dispute resolution (ADR) approaches often achieve better outcomes more quickly and efficiently.  

We explore all routes to resolution, including:   

  • advising and making without prejudice settlement offers; 
  • mediation – which often proves highly effective in settling disputes or at least narrowing the issues in dispute where both parties are willing to compromise.  Independent facilitators help negotiate practical and flexible settlements using techniques unavailable in a court room;  
  • expert determination can resolve technical disputes swiftly and definitively;    
  • adjudication can offer a quicker and cheaper alternative to the court process;
  • arbitration offers a flexible, private alternative to court proceedings, often taking advantage of the technical expertise of the arbitrator;
  • early neutral evaluation - where the parties appoint an independent person to provide a non-binding opinion on the merits which evaluates the facts, evidence and law. This will then inform the parties as to the strengths of their case, allowing them to negotiate an outcome more effectively; 
  • direct negotiation, including without prejudice round-the-table meetings, which frequently achieves the fastest resolution. 

These approaches typically deliver more cost-effective outcomes than traditional litigation. They can be more flexible and also more confidential. They also tend to better preserve business and personal relationships - valuable for future dealings.  

A constructive path to resolution – faster, cheaper, and often more flexible than court.  

Mediation brings the right people into the same room – literally or virtually – to explore solutions that a judge cannot impose. As a voluntary, confidential, and ‘without prejudice’ process, it offers clients the chance to reach bespoke, practical agreements that preserve relationships and reduce cost.  

Our accredited mediators support clients through commercial disputes between shareholders, suppliers or property partners, as well as personal matters like inheritance, family disagreements, or professional negligence. We help identify common ground, manage difficult conversations, and drive towards closure – usually in a single day.  

Whether you’re an individual or a business, mediation offers three key advantages:  

  • Control over the outcome – the parties agree terms, not a court 
  • Cost-efficiency – most mediations settle swiftly, avoiding spiralling legal fees 
  • Confidentiality – everything discussed stays private  

Our team will:  

  • Explain whether mediation is suitable in your circumstances 
  • Prepare your position clearly and strategically 
  • Facilitate dialogue that moves you toward resolution 
  • Draft and formalise any agreement reached  

We believe the best results often come from open conversation – not entrenched correspondence. Mediation enables that conversation to happen on neutral ground, guided by experience and shaped by your objectives.  

Commercially minded debt recovery solutions that protect your cash flow and reputation.  

Unpaid debts can quickly damage cash flow, especially in uncertain markets. We help businesses recover debts efficiently - whether that means sending a letter before action or escalating to court proceedings - whilst balancing cost, commercial risk, and client relationships. Our work complements your credit control function and is often offered on a fixed-fee basis for added predictability.  

We support clients with:  

  • Strategic advice on the best recovery route for your claim 
  • Letters before action and negotiation 
  • Issuing and defending County Court and High Court claims 
  • Enforcement of judgments (including bailiffs and third-party orders) 
  • Statutory demands and bankruptcy proceedings 
  • Winding-up petitions for corporate debtors  

We are also able to advise on contested claims or complex disputes - ensuring joined-up advice from pre-action to enforcement.  

If your debt relates to unpaid service charges, ground rent, or other leasehold costs, see our debt recovery services. 

We are committed to cost transparency. You can find detailed pricing here and team credentials here.

Holding professionals to account, without escalating unnecessarily.  

When expert advice falls short, the consequences can be both financially damaging and deeply frustrating. We help individuals and businesses pursue (or defend) professional negligence claims when a trusted adviser has failed to meet expected standards - whether through poor advice, critical delays, or procedural errors.  

Our experience spans claims against:  

  • Solicitors – missed deadlines, drafting errors, inadequate advice  
  • Surveyors and architects – incorrect valuations, flawed design, failed reports  
  • Accountants – negligent tax planning, audit failings, financial loss  
  • Other professionals – including engineers, vets, and specialist advisers  

We guide you through the Professional Negligence Pre-Action Protocol, ensuring early clarity on merits and costs. Where possible, we resolve matters through negotiation or mediation, keeping costs proportionate and avoiding litigation unless absolutely necessary.  

Whether you’re recovering losses or responding to a claim, we act decisively - prioritising strategy, clarity, and commercial outcomes.  

A selection of case studies

Boardroom dispute mediation

After 25 years of shared leadership, a dispute between the directors of a successful manufacturing company threatened to derail operations and damage long-term value. With no clear contractual route to remove one director and a workforce in revolt, we helped our client take decisive, yet commercially sensitive, action. Coordinating with HR consultants and managing multiple legal roles – director, employee, and shareholder – we proposed a round-table meeting and negotiated a comprehensive exit. The result: a six-figure pension settlement, fair share valuation, and a carefully messaged departure that allowed the business to move forward without litigation or further disruption.  

dispute resolution boardroom table

Avoiding partnership litigation  

dispute resolution silhouette

We acted for a senior partner seeking to exit a professional firm after tensions with other equity members. With no pre-agreed mechanism to value or sell her stake, negotiations were stalling. We stepped in to reshape the dialogue, focusing on commercial reality rather than protracted legal wrangling. Our approach led to a negotiated settlement on share value and exit terms – preserving dignity, avoiding reputational damage, and enabling a clean departure without litigation.  

Resolving professional negligence  

Dispute Resolution Hands

After being wrongly convicted on multiple counts due to his legal team’s failure to admit crucial evidence, our client lost his professional licence, income, and reputation. When later acquitted on appeal – the same evidence now accepted – he turned to us to seek redress. We built a professional negligence case against his former solicitor and barrister, securing expert opinion from leading counsel and preparing a claim for compensation including loss of earnings, pension, and reputational harm. Our intervention has restored our client’s faith in the legal process and laid the foundation for long-overdue justice.  

Safeguarding a manufacturing supply chain  

Tall Glass Office Building

When a supplier dispute threatened to halt a client’s key production line, we stepped in quickly to avoid operational shutdown. Through proactive communication and direct negotiation with the opposing party, we de-escalated tensions, preserved key commercial relationships and secured a timely resolution. The outcome protected ongoing supply and prevented what could have become a costly, drawn-out disruption to the client’s business.  

Avoiding partnership litigation  

dispute resolution silhouette

We acted for a senior partner seeking to exit a professional firm after tensions with other equity members. With no pre-agreed mechanism to value or sell her stake, negotiations were stalling. We stepped in to reshape the dialogue, focusing on commercial reality rather than protracted legal wrangling. Our approach led to a negotiated settlement on share value and exit terms – preserving dignity, avoiding reputational damage, and enabling a clean departure without litigation.  

Resolving professional negligence  

Dispute Resolution Hands

After being wrongly convicted on multiple counts due to his legal team’s failure to admit crucial evidence, our client lost his professional licence, income, and reputation. When later acquitted on appeal – the same evidence now accepted – he turned to us to seek redress. We built a professional negligence case against his former solicitor and barrister, securing expert opinion from leading counsel and preparing a claim for compensation including loss of earnings, pension, and reputational harm. Our intervention has restored our client’s faith in the legal process and laid the foundation for long-overdue justice.  

Safeguarding a manufacturing supply chain  

Tall Glass Office Building

When a supplier dispute threatened to halt a client’s key production line, we stepped in quickly to avoid operational shutdown. Through proactive communication and direct negotiation with the opposing party, we de-escalated tensions, preserved key commercial relationships and secured a timely resolution. The outcome protected ongoing supply and prevented what could have become a costly, drawn-out disruption to the client’s business.  

Experience & Expertise

Our dispute resolution team includes experienced litigators and skilled negotiators. We handle high-value commercial disputes, often involving contracts, shareholder breakdowns or professional negligence. Clients value our ability to act quickly, contain risk early, and steer complex matters toward resolution with clarity and control.  

Key Contacts

Amelia Williams
Amelia Williams
01202 099 095 Email Amelia
A Team of Dispute Resolution Solicitors
"I wholeheartedly recommend
Steele Raymond's Dispute Resolution team..."

I was badly let down by my previous solicitor firm by their substandard service and disproportionate bill.

The Dispute Resolution team at Steele Raymond were super helpful. Amelia who was overseeing my case has exceptional analytical skills and came to the crux of matter swiftly and explained me the different options to manage the issue detailing pros and cons factoring the cost effectiveness. Bella managed my case on day-to-day basis, has exception eye to details and responds to my communications promptly and always thinking ahead. I felt confident that my case was in capable hands. What truly stood out was their empathy and support throughout, which made a huge difference. The team's seamless communication and highly organised approach made a significant difference in progressing my case smoothly and efficiently. 

Ultimately, they secured the best possible outcome from the Legal Ombudsman, bringing me relief and a sense of justice. I've regained my faith in solicitors, and I wholeheartedly recommend Steele Raymond's Dispute Resolution team for their professionalism and dedication.

Dispute Resolution CLIENT
"I think their approach is excellent..."

We were facing two potential litigation situations which potentially involved reasonably significant sums and we needed to advice from experience litigators. We approached Steele Raymond as I had previous experience of working with Amelia Williams and I was confident that she would be best placed to advise.  

The litigations were difficult to manage since they involved situations from a previous year, and many of the persons involved had already moved on. In addition, there was a strong push to control costs on these matters which can create a stressful situation to manage both internally and externally.   

Steele Raymond were excellent to work with, and the team were always available to discuss the on-going matters. In view of the cost concerns, they worked proactively with me to work efficiently and to clearly explain the cost implications.  I was particularly impressed with their approach of maintaining an open dialogue with the other parties. From my perspective, both litigations were ultimately going to be resolved through a commercial agreement between the parties and an open dialogue was important to ensure that we would achieve that commercial resolution.  

I would recommend Steele Raymond to anyone seeking good legal advice from commercially minded lawyers. In particular, I think their approach is excellent in seeking to find a commercial agreement between the parties to avoid a costly legal process. 

Dispute Resolution CLIENT
"I would 100% recommend this team..."

My wife and I were experiencing difficulties with a neighbour who had a right of access over our driveway.  We decided to approach Steele Raymond because nothing that I read about dealing with this type of situation seemed to work with our neighbour, it just got worse. 

Firstly, Steele Raymond wanted to visit our property to see the situation on the ground. They coincidentally saw our neighbour, saw what was happening and assured us that our concerns were not unfounded. We immediately went from "surely this is not right?" to "how are we going to deal with this?", it's a big and very important step. For us things were about to get far worse as soon as we sought to address things, and the value of having a highly skilled empathetic team representing us was abundantly clear. Every step was explained, risks, benefits, costs, alternatives. We got consistent quality advice and representation over a 6 year period as our neighbor and his many and varied legal representatives threw everything at us. The Steele Raymond team were brilliant, they made an unbearable situation manageable. They guided us through every possible alternative to court action, whilst all the time preparing us to be ready should it become necessary, and it did through the county court, through requests to appeal and through the Land Registry First Tier Tribunal. They found us a barrister who was equally good and stuck with us all the way through.  

We won each and every time our case came before a judge. This was not just that we had a good case, it was how it had been prepared by Steele Raymond. Each time we went into court we were awarded costs on the indemnity basis and this was because we had been guided to do the right things at the right time and not to let emotion take control of our behaviour, when our neighbour had just about done the opposite. We simply could not have done this on our own and from seeing how our neighbour was represented, there is clearly no guarantee that this quality of service comes from all legal firms.  

Steele Raymond were friendly, helpful and engaging, but they also said it to us straight, they told us what they thought of the situation, they did not just reflect what we wanted to hear. 

In our final meeting with Steele Raymond and our barrister we said that we sincerely hope that we never have to see them again in a professional capacity, but whether we see them again or not, we would like to consider them as friends. I hope nobody else finds themselves with the sort of problems we had, but if they do, I would 100% recommend this team. 

Dispute Resolution CLIENT