Quality Standards & Feedback
Legal 500 Ranked Bournemouth Solicitors
We recognise that our clients choose to instruct us because of the high quality advice and client service we provide and for this reason we operate a variety of internal systems to ensure that work is performed and delivered at the highest possible levels.
The firm consistently receives the highest possible rankings in the Legal 500, a leading independent guide to the legal profession.
We are recognised as a 'Top Tier' ranked firm in four main commercial practice areas - company & commercial, commercial property, commercial litigation and employment law.
The Legal 500 also providing recommendations and positive comments in the areas of Family, Private Client, Education and Property Litigation.
Your feedback is important to us
We value your input and opinions. Please feel free to leave us feedback about our service or particular individuals. If you give permission to do so we would be delighted if we could use your quotations in marketing materials and on this website. To provide feedback please contact us here.
We aim to give our clients high quality advice and client service. However, if at any point you become unhappy or concerned about the service we have provided then you should inform us immediately, so that we can do our best to resolve the problem.
In the first instance please contact the person who is dealing with your matter or the partner supervising your matter to discuss your concerns and we will do our best to resolve any issues at this stage.
If you would like to make a formal complaint, then you can read our full complaints policy here. Making a complaint will not affect how we handle your matter.
The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic. You can find out more about raising your concerns with the Solicitors Regulation Authority by clicking here.
The Legal Ombudsman may be able to help you if we are unable to resolve your complaint ourselves. The Legal Ombudsman deals with complaints from:
- micro-enterprises (broadly businesses or enterprises with fewer than ten employees and turnover or assets not exceeding €2m)
- charities, clubs, associations or organisations with less than £1m net annual income
- trustees of a trust valued at less than £1m
- personal representatives or beneficiaries of the estate of an individual who had not complained to the Legal Ombudsman before their death
If the Legal Ombudsman accepts your complaint for investigation it will look at your complaint independently and it will not affect how we handle your matter.
Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:
- within six months of receiving a final response to your complaint
- no more than six years from the date of act/omission; or
- no more than three years from when you should reasonably have known there was cause for complaint.
If you would like more information about the Legal Ombudsman, please contact them by one of the methods below:
Call: 0300 555 0333 between 9am to 5pm.
Post: Legal Ombudsman, PO Box 6806, Wolverhampton, WV1 9WJ
In accordance with EU regulations relating to online dispute resolution for consumer disputes you may access the EU online dispute resolution (ODR) platform via https://ec.europa.eu/odr and our email address for these purposes is email@example.com.
What our clients say:
Evelyn Sharman & Martin Hacker, Residential Conveyancing Client
“We just wanted to say a big thank you for everything you did to make our sale and purchase so straightforward and painless for us. The whole procedure was done so efficiently and enabled us to carry on with our work and other preparations for the move”
Commercial Property Client, Bournemouth
“Once again, we thank you for your extreme professional approach”
Family Client, Bournemouth
“I am really grateful that I met you two, my dream team as I always refer you to. I am sure many of your clients would feel the same way about you, your attention to detail, professionalism, sympathetic towards your clients. I would strongly recommend you, Lindsay, to other people”
Peter Philips, Unicorn Training Group
“Steele Raymond’s commercial advice coupled with practical guidance has been invaluable over the years in helping us move forward and is unmatched in my experience.”
Ray Mann, Managing Director, West Wales Airport Ltd
“West Wales Airport is a unique centre that operates at the leading edge of the Unmanned sector of the aerospace industry. For the past 15 years it relied upon Chris Twaits for support in a number of important areas, including the development of its property portfolio and the protection of its commercial interests. The services supplied have never been found wanting and have always been delivered in a professional and friendly manner. The management team at West Wales Airport are grateful to have Steele Raymond behind them.”
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