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Quality, Standards, Feedback & Complaints Handling

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Making Experience Count

Legal 500 Ranked Bournemouth Solicitors

We recognise that our clients choose to instruct us because of the high quality advice and client service we provide and for this reason we operate a variety of internal systems to ensure that work is performed and delivered at the highest possible levels.

The firm consistently receives the highest possible rankings in the Legal 500, a leading independent guide to the legal profession and is recognised as a ‘Top Tier’ ranked firm in Commercial Property and Commercial Litigation.

The Legal 500 also providing recommendations and positive comments in the areas of Corporate & Commercial, Family, Private Client, Employment law, Contentious Trusts & Probate and Property Litigation.

Your feedback is important to us

We value your input and opinions. Please feel free to leave us feedback about our service or particular individuals. If you give permission to do so we would be delighted if we could use your quotations in marketing materials and on this website. To provide feedback please contact us here.

Complaints handling

We aim to give our clients high-quality advice and client service. However, if at any point you become unhappy or concerned about any aspect of our service or charges then you should inform us immediately, so that we can do our best to resolve the problem.

In the first instance please contact the person who is dealing with your matter or the partner supervising your matter to discuss your concerns and we will do our best to resolve any issues at this stage.

If you would like to make a formal complaint, then you can read our full complaints policy here. Making a complaint will not affect how we handle your matter.

The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic. You can find out more about raising your concerns with the Solicitors Regulation Authority by clicking here. Alternatively, you can contact the SRA by one of the methods below:

Call:     0370 606 2555 – 9.30am to 5pm – Monday to Friday

Email: [email protected]

Post:    Solicitors Regulation Authority, The Cube, 199 Wharfside Street, Birmingham, B1 1RN

The Legal Ombudsman may be able to help you if we have been unable to resolve your complaint to your satisfaction within 8 weeks. You may be able to complain to the Legal Ombudsman if you are an individual, a business with fewer than 10 employees and turnover or assets not exceeding a certain threshold, a charity or trust with a net income of less than £1m, or if you fall within certain other categories (you can find out more from the Legal Ombudsman).

If the Legal Ombudsman accepts your complaint for investigation it will look at your complaint independently and it will not affect how we handle your matter.

Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then normally you will need to bring a complaint to the Legal Ombudsman not later than:

  • one year from the date of the act or omission being complained about; or
  • one year from the date when you should have realised that there was cause for complaint.

The Legal Ombudsman has a discretion to extend the 1 year time limit if, on the evidence, it is fair and reasonable to do so. Further details are available on the website

If you would like more information about the Legal Ombudsman, please contact them by one of the methods below:


Call: 0300 555 0333 – 10am to 4pm – Monday to Friday.

Email: [email protected]

Post: Legal Ombudsman, PO Box 6167, Slough, SL1 0EH

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How can we help you today?

Call us now on 01202 983999 or request a call back from one of the team.

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