Your Client Experience

But we believe that the law needs to have a human side too.

That’s why you can rely on us to strip away the legalese and speak in plain English.

That’s why we listen to your needs and put you at the very heart of what we do.

Putting you at the heart of what we do

This is what you can expect from us:

• Partner-led: At Steele Raymond, we approach things differently. Our friendly, partner-led teams mean you always know who is personally looking after your matter.
• Experience: If a little knowledge is a dangerous thing, then a lot of knowledge—underpinned with wisdom—is a remarkably powerful thing. We use our experience to your advantage, helping you draw the right conclusions, make the right judgments and take new opportunities.
• Responsive: Our trusted lawyers know how important it is to get back to you and keep you informed about your matter. We tell you what’s happening, when it’s happening so that you’re in the know.
• Decisive: No fence-sitting. No backing away. No dodging the issues. Our lawyers know that you need answers, not a lecture on law. We make decisions quickly and efficiently. In that way, you can be confident in the decision you’re about to make.
• Plain English: We strip away the legalese, avoid the jargon and unpick the small print. The result? Our team brings it all into focus for you.
• No nasty surprises on fees: You have a right to know how much our services cost or are likely to cost. We’ll also let you know when our fee quotes or estimates are likely to change so there are no nasty surprises. Where appropriate, we also offer fixed fee quotes and conditional fee arrangements. We budget so that you can do the same.
• Listening: Solicitors too often like the sound of their own voice. We’d rather listen to yours. After all, the more we know you, the more we can give you the focussed help you need.

As a law firm, we are regulated by the Solicitors Regulation Authority (SRA). Find out what this means for you here.